Troubleshooting

Cannot connect with Google account on Dashboard

1. Booting/Start Up issues

• LiveShell 2 does not power on

• Back light turns on but nothing is displayed on LCD

• Device hangs after displaying “Cerevo” or “LiveShell 2” logo

2. Setup issues

• How to get PIN for initial registration

• Cannot add new network settings

• Local mode setup issues

• The message “Username or password is incorrect” is shown on Dashboard even if entering correct Ustream account information

3. Network connection issues

• The error message “Wi-Fi error” is displayed on the LCD

• The error message “DHCP error” is displayed on the LCD

• The error message “DNS error” is displayed on the LCD

• The error message “TCP/IP error” is displayed on the LCD

• The error message “Unexpected Error error” is displayed on the LCD

• The message “Currently not online” is displayed on Dashboard

4. Broadcasting issues

4-1. Video Issues

• Cannot broadcast video

• Interference on broadcasted video

• Broadcast video resolution is low

• Broadcasted video repeatedly becomes clear and blurry in short intervals

4-2. Sound Issues

• Cannot broadcast sound

• Interference on broadcasted sound

4-3. Other broadcasting issues

• About live streaming delays

5. Other issues

• Device button operations do not work

• If you encounter a problem not listed in the manual