Cerevo recommends you do not use any AC adapter other than the one provided or sold at the Official Cerevo Store.

If you use any unofficial AC apdaters, your warranty will be void.

In case you have a special need to use an unofficial AC adapter, make sure the output and plug type match the specification below.

Specification

Output : 5V / 1500mA
Plug type: Micro USB

If you need to purchase or want to replace lost LiveShell 2 accessories (HDMI cable, setup cable,battery or Wi-Fi dongle) they are sold at the Official Cerevo Store.

Worldwide shipping is available and shipping costs will be displayed during checkout.

Follow the instructions below to check the LiveShelll PRO MAC address.

[When using wired LAN]

1. Make sure LiveShell 2 is offline and shown on the home screen. The home screen has a power icon and a spanner icon.
   
2. Push the lower right button once or several times (the number of times will vary depending on the broadcasting situation)..
   
3. The MAC address will be shown following “Eth MAC:”
   

[When using wireless LAN]

1. Make sure LiveShell 2 is offline and shown on the home screen.The home screen has a power icon and a spanner icon.
   
2. Push the upper right button, then go to “Configuration”.
   
   
3. Select “Wi-Fi MAC addr” and Press the upper right button.
   
4. Push the upper right button, then the Wi-Fi MAC address will be shown on the device screen.
   

“READY” means that LiveShell 2 is working as an RTSP server and waiting for access from an RTSP client.
So please access the LiveShell 2 broadcasting URL from an RTSP client.

About setup/accessories

• LiveShell 2 supported framerates and resolutions

• LiveShell 2 bandwidth requirements

• Network requirements for LiveShell 2

• Using LiveShell 2 in a closed local network

• Using audio/video input converters

• Using HDMI splitters

• Using mobile Wi-Fi routers

• Live streaming while teathering

• Using 3G / LTE USB modem

About settings

• How to get PIN for initial registration

• How to name devices to individually identify each device

• How to delete an unused device ID

• How to change language

About live streaming

• Live streaming to unofficially supported services

• How to broadcast to Facebook Live

• How to broadcast to a YouTube Live backup server

• Broadcasting to Ustream with RTMP URL and stream name (stream key)

• About live streaming delays

• Live streaming does not start when “READY” is displayed on LCD

• Enable/Disable auto broadcasting when online

Other

•  How to initialize LiveShell 2

• How to force shutdown LiveShell 2

• How to check LiveShell 2 MAC address

• How to check the current LiveShell 2 firmware version

• How to check device ID

• How to check DHCP static IP address

• Purchasing LiveShell 2 accessories

• Using unofficial AC adapters

• Using unofficial wireless LAN adapters

• There is no button to update firmware even if update notification is shown on Dashboard

Cannot connect with Google account on Dashboard

1. Booting/Start Up issues

• LiveShell 2 does not power on

• Back light turns on but nothing is displayed on LCD

• Device hangs after displaying “Cerevo” or “LiveShell 2” logo

2. Setup issues

• How to get PIN for initial registration

• Cannot add new network settings

• Local mode setup issues

• The message “Username or password is incorrect” is shown on Dashboard even if entering correct Ustream account information

3. Network connection issues

• The error message “Wi-Fi error” is displayed on the LCD

• The error message “DHCP error” is displayed on the LCD

• The error message “DNS error” is displayed on the LCD

• The error message “TCP/IP error” is displayed on the LCD

• The error message “Unexpected Error error” is displayed on the LCD

• The message “Currently not online” is displayed on Dashboard

4. Broadcasting issues

4-1. Video Issues

• Cannot broadcast video

• Interference on broadcasted video

• Broadcast video resolution is low

• Broadcasted video repeatedly becomes clear and blurry in short intervals

4-2. Sound Issues

• Cannot broadcast sound

• Interference on broadcasted sound

4-3. Other broadcasting issues

• About live streaming delays

5. Other issues

• Device button operations do not work

• If you encounter a problem not listed in the manual

LiveShell 2 officially supports Ustream and LiveShell 2 users can select “Ustream” from the “Broadcasting Service” menu.

It is also possible to broadcast to Ustream by specifying the RTMP URL.

Please follow the below instructions to setup via this method.

1.Get RTMP URL and Stream name (stream key)

1-1.Access Ustream and log in your Ustream account.

1-2. Click [Channel settings]

1-3. Click the channel want to broadcast.

1-4. Click [Broadcast settings] and [View]

1-5. Note or copy the RTMP URL and Stream Key.

2.Dashboard Settings

2-1. Access Dashboard and login to your Dashboard account.

2-2. Click [Settings] on the top right of Dashboard.

2-3. Select [Other broadcasting services (specify RTMP URL)] from the pulldown list of Broadcasting Services.

2-4. Enter the RTMP server information from Ustream as follows –
RTMP URL>Broadcasting RTMP URL
Stream Key>Stream
Leave [Browsing RTMP URL] blank
2-5. Click the [Save and set as default] button. Then click [x] to close the set up window.

3.Start broadcasting

Click [START LIVE] on Dashboard.

LiveShell 2 can broadcast to Facebook Live by following the below instructions.

Facebook Live Restrictions
*Dashboard preview is not available.
*Broadcasting to an individual account is not available, you may only broadcast to a Facebook page.
*Please check Facebook’s own official guide if you are having any issues.

1.Get RTMP URL and stream key

1-1. Open a browser window, login to your Facebook account, go to your managed page and click on [Publishing Tools] in the page controls menu.

1-2. On the publishing tools screen click [Videos] on the left hand menu then click the [+Live] button.

1-3. On the Create live video window, make a note or copy the [Server URL] and [Stream key] fields.

2.Dashboard settings

2-1. Access Dashboard and login to your Dashboard account.

2-2. Click [Settings] on the top right of Dashboard.

2-3. Select [Other broadcasting services (specify RTMP URL)] from the pulldown list of Broadcasting Services.

2-4. Enter the RTMP server information from Facebook as follows –
Server URL>Broadcasting RTMP URL
Stream key>Stream
Leave [Browsing RTMP URL] blank.
2-5. Click the [Save and set as default] button. Then click [x] to close the set up window.

3.Start broardcasting

Click [START LIVE] on Dashboard.

LiveShell 2 should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell 2 completes the following steps.

1. Turns on back light
2. Displays Cerevo logo.
3. Displays LiveShell 2 logo
4. Checks network access
   

There may be cases where LiveShell 2 hangs when displaying the Cerevo or LiveShell 2 logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• At which point the LiveShell 2 hangs.
• That you have already tried a force shutdown but the problem was not resolved.

LiveShell 2 should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell 2 completes the following steps.

1. Turns on back light
2. Displays Cerevo logo.
3. Displays LiveShell 2 logo
4. Checks network access
   

There may be cases where LiveShell 2 hangs when displaying the Cerevo or LiveShell 2 logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• At which point the LiveShell 2 hangs.
• That you have already tried a force shutdown but the problem was not resolved.