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LiveShell Series English Online Manual
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: Home > LiveShell X > 8. FAQ > 8-2. Troubleshooting


8-2. Troubleshooting

Error messages

  • “Wi-Fi error” is displayed on the LCD
  • “DHCP error” is displayed on the LCD
  • “DNS error” is displayed on the LCD
  • “TCP/IP error” is displayed on the LCD
  • “Unexpected Error error” is displayed on the LCD
  • “Currently not online” is displayed on Dashboard

Booting/Start Up issues

  • LiveShell X does not power on
  • Back light turns on but nothing is displayed on LCD
  • Device hangs after displaying “Cerevo” or “LiveShell X” logo

Setup issues

  • How to get PIN for initial registration
  • Cannot add new network settings
  • Local mode setup issues
  • The message “Username or password is incorrect” is shown on Dashboard even if entering correct Ustream account information
  • How to set up Screen Saver

Broadcasting issues

1. Video Issues

  • Cannot broadcast video
  • Interference on broadcasted video
  • Broadcast video resolution is low
  • Broadcasted video repeatedly becomes clear and blurry in short intervals

2. Sound Issues

  • Cannot broadcast sound
  • Interference on broadcasted sound

3. Other broadcasting issues

  • About live streaming delays
  • Can not change the channel settings
  • Can not broadcast to Akamai or Akamai hosted (Dacast etc.) services
  • When selecting a YouTube Live event, the event does not load

Other issues

  • Device button operations do not work
  • If you encounter a problem not listed in the manual
  • 1. Before Using the LiveShell X
    • 1-1. Box Contents
    • 1-2. What you need to live stream with LiveShell X
    • 1-3. External View/Specifications
    • 1-4. For your safety
  • 2. Initial Set Up
    • 2-1a. Ustream (initial setup)
    • 2-1b. Niconico Live (initial setup)
    • 2-1c. Other broadcasting services (RTMP, YouTube Stream now, initial setup)
    • 2-1d. RTSP server (initial setup)
    • 2-1e. YouTube Live for live events (initial setup)
    • 2-1f. Facebook Live (initial setup)
    • 2-1g. Twitch (initial setup)
    • 2-1h. Recording
    • 2-1i. MPEG-TS/UDP (initial setup)
    • 2-2. Cable connection and power on
    • 2-3a. Ethernet setup
    • 2-3b. Wi-Fi set up
    • 2-4. Local Mode
  • 3.Display
    • 3-1. Information on Dashboard
    • 3-2. Device LCD guide
    • 3-3. Status Lamp
  • 4.Operation
    • 4-1. Dashboard operation
    • 4-1-1. Caption/pause image
    • 4-2. Unit operation by control buttons
    • 4-3. TinyCon
  • 5.Settings
    • 5-1. Add network
    • 5-2. Dashboard user account settings
    • 5-3. Add or re-register a new LiveShell
    • 5-4-1. Ustream account settings
    • 5-4-2. Ustream channel settings
    • 5-5. Niconico live settings
    • 5-6. Other broadcasting service settings
    • 5-7. RTSP server settings
    • 5-8. YouTube Live settings
    • 5-9. Twitch settings
    • 5-10. Recording
    • 5-11. MPEG-TS/UDP settings
    • 5.12. Difference in configurable items for each channel
    • 5.13. Timecode Settings
  • 6. Firmware Update
  • 7. Reset/Initialize
  • 8. FAQ
    • 8-1. Troubleshooting
    • 8-2. Other inquiries
    • 8.3 Supported broadcasting services

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