LiveShell X will try to connect to a saved wireless or wired LAN to go online.
There may be situations where LiveShell X fails to connect and the error message “Unexpected error” appears on the device screen.
Please check the following guide if “Unexpected error” is shown.
<Point 1>
Please check if the current firmware version is the latest one
If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.
*How to check the current LiveShell X firmware version
*Firmware update
<Point 2>
Please wait a few minutes and try connecting again
If LiveShell X sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.
If you cannot solve the problem
Please contact our support team (support-global@cerevo.com) and include the following information.
- “Unexpected error” is displayed on the LCD.
- You have already checked the points above.
- Which LiveShell X connect to wired LAN or wireless LAN. If you use wireless LAN, which one you use wireless router, mobile Wi-Fi router and tethering.
- When the problem first happened and any other solutions you have tried.
(e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “Unexpected error” is displayed.
