If you encounter a problem not listed in the online manual, please contact our support team (support-global@cerevo.com) and include the following information.
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What kind of problem has occurred. If possible, please send videos, photos or URL for your livestreaming site to clarify the problem.
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The current firmware version you are using (for more information on how to check the current firmware version see this link)
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Is the LiveShell PRO connected to wired LAN or wireless LAN. If wireless LAN, which device or router are you connected to.
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If you are using any HDMI splitters or converters
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Which broadcasting service you are using (Ustream, YouTube Live, etc.)
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When the problem first happened and any other solutions you have tried.
