LiveShell PRO will try to connect to a saved wireless or wired LAN to go online.
There may be situations where LiveShell PRO fails to connect and the error message “TCP/IP error” appears on the device screen.
Please check the following guide if “TCP/IP error” is shown.
<Point 1>
Make sure you have the latest firmware.
If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.
*How to check the current LiveShell PRO firmware version
*Firmware update
<Point 2>
Please wait a few minutes and try connecting again
If LiveShell PRO sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.
<Point 3>
Please check if your network environment meets the requirements for LiveShell PRO.
“TCP/IP error” may be caused by network environment issues. For more information on the requirements see this link.
If you cannot solve the problem
Please contact our support team (support-global@cerevo.com) and include the following information.
- “TCP/IP error” is displayed on the LCD.
- You have already checked the points above.
- When the problem first happened and any other solutions you have tried.
(e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “TCP/IP error” is displayed.
