There may be situations where sound is not broadcast or interference occurs on broadcasted sound.
Please check the following guide if you have any sound issues.
<Point 1>
Make sure you have the latest firmware
If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.
*How to check the current LiveShell PRO firmware version
*Firmware update
<Point 2>
Please try to reinsert the input cable and reboot LiveShell PRO, then check if the problem is resolved.
<Point 3>
Make sure that the input sound volume and Dashboard settings are not too high
Interference can occurs if the input and broadcasting sound volume are too high.
You can change volume settings on Dashboard so please try lower settings.
<Point 4>
Make sure that your sound output device (e.g camera, PC, etc.) and cable are not defective
<Point 5>
If possible, try broadcasting to another service and see if the same problem occurs
If there are no problems when using the other service, the problem may be caused by original broadcasting service you are using. In that case please contact the support team for the broadcasting service you are using.
If you cannot solve the problem
Please contact our support team (support-global@cerevo.com) and include the following information.
- If possible please send video or URL to see your live stream to clarify what kind of noise occurs.
- You have already checked the points above.
- Which broadcasting service you are using (e.g. Ustream, YouTube Live, Twitch, etc.)
- When the problem first happened and any other solutions you have tried.
