LiveShell PRO should automatically broadcast inputted video/sound after clicking [Start Live].
Please note some broadcasting services are unable to broadcast to the preview window in Dashboard. Please manually check your live stream to confirm broadcasting.
Please check the following guide if video is not played.
<Point 1>
Wait a few minutes and check if video is played.
A delay from several seconds to a few minutes can occur between the LiveShell PRO video input, the preview display window in Dashboard and the live video stream.
<Point 2>
Make sure that “Video off” is not checked in Dashboard.
<Point 3>
Make sure that you select the right device ID on Dashboard.
If you select the wrong device ID, you will not be able to preview video on Dashboard.
For more information to check the device ID of your LiveShell PRO, see this link.
<Point 4>
Make sure that you select the right video input.
LiveShell PRO supports HDMI and AV-IN and it is possible to change which one LiveShell PRO receives input from.
HDMI video is not broadcast if you select AV-IN as “Video input” and vice-versa.
<Point 5>
Make sure that your video output device (e.g camera, PC, etc.) and cable are not defective.
<Point 6>
Make sure that your video input device is set to a supported resolution.
LiveShell PRO supports the below resolutions and frame rates. Any resolutions and frame rates not listed may cause video problems.
[Supported HDMI resolutions and frame rates]
- 1080p30*
- 1080p25*
- 1080p24*
- 1080i60 (59.94)
- 1080i50
- 1080i30
- 1080i25
- 720p60 (59.94)
- 720p50
- 480p60 (16:9)
- 480p60 (4:3)
- 640×480
- 576p50 (16:9)
- 576p50 (4:3)
- 480i30 (16:9)
- 480i30 (4:3)
- 576i25 (4:3)
- 576i25 (16:9)
*The LiveShell PRO EDID has no 1080p information, however 1080p30, 1080p25 and 1080p24 may work as input resolutions.
<Point 7>
Make sure that any HDMI splitter or converter used is not causing the issue.
Using HDMI splitters and converters may cause video issues.
<Point 8>
Please try to reinsert the input cable and reboot LiveShell PRO, then check if the problem is resolved.
<Point 9>
If possible, try broadcasting to another service and see if the same problem occurs.
If there are no problems when using the other service, the problem may be caused by original broadcasting service you are using. In that case please contact the support team for the broadcasting service you are using.
If you cannot solve the problem
Please contact our support team (support-global@cerevo.com) and include the following information.
- Video is not shown on Dashboard and broadcasting service.
- You have already checked the points above.
- If “scan?’ is shown on the LCD of LiveShell PRO while LiveShell PRO is connected to the video input device.
- Which broadcasting service you are using (e.g. Ustream, YouTube Live, Twitch, etc.)
- When the problem first happened and any other solutions you have tried.
