• Error Messages
• Unknown Trouble

Camcorder Requirement

* Camcorder -> HDMI cable -> LiveShell
The camcorder which throughouts VGA, 480p, or 576p without HDCP.

* Camcorder -> AV cable attached the camcorder -> AV IN cable atttached LiveShell -> LiveShell
The camcorder which outputs composite video to the TV supported NTSC/PAL.

Proxy setup

The LiveShell does not support networks which require proxy configurations.

Webcam

The LiveShell does not support webcam.

Use HDMI video and AV-IN audio

Set HDMI volume 0 on Dashboard’s volume tab.

Ad hoc mode wireless LAN

The LiveShell does not support ad hoc mode.

H.264

The LiveShell can not support H.264 due to hardware specification.

MAC address

Wi-Fi: Please get off the Wi-Fi adapter. It is printed on it.
Ethernet: It is shown on the LiveShell’s display during it is offline.
Please press the right bottom button 2 times. (It needs the firmware Rev.3233 or later.)

YouTube Live support

LiveShell does not support YouTube Live because of codec (H.263/ADPCM). LiveShell PRO uses H.264/AAC codec, so it supports YouTube Live.

Error Messages in the Dashboard

“Incorrect Username or Password”

–> Check your Ustream username and password and re-enter.

“This Field Must be Entered”

–> A field has been left empty which requires entry. Make sure the needed information is entered.

Error Messages in the LiveShell LCD Screen

“USB Adapter Not Recognized”

–> Make sure the wireless LAN adapter is fully inserted.
–> After making sure, press the bottom left button and try restarting the broadcast.

“Wireless LAN Error: Could Not Connect to /ESSID/”

–> Make sure the ESSID in the message is the access point you want to connect to.
–> If it is wrong, check for typos and incorrect capitalization. Retry the setting.

“DHCP Error: Connected to /ESSID/”

This indicates that your LiveShell successfully connected to the access point, but could not acquire an IP address from the DHCP server.
–> Make sure the ESSID in the message is the access point you want to connect to.
–> If it is correct, the password might be wrong. Check for typos and incorrect capitalization. Retry the setting.

“DNS Error: Dashboard Server Name Resolution Failed. Review Network Settings or Try Again Later. Connected to /ESSID/”

–> Make sure the ESSID in the message is the access point you want to connect to.
–> If you are using a mobile router, make sure it is within range.
–> After making sure, press the bottom left button and try restarting the broadcast.

“TCP/IP Error: Cannot Communicate with Dashboard Server. Connected to /ESSID/”

–> Make sure the ESSID in the message is the access point you want to connect to.
–> If you are using a mobile router, make sure it is within range.
–> After making sure, press the bottom left button and try restarting the broadcast.

“Error 3xx: Web Authentication Not Supported. Connected to /ESSID/”

–> Make sure the ESSID in the message is the access point you want to connect to.
–> If it is wrong, check for typos and incorrect capitalization. Retry the setting.
–> If it is correct, the network might require web authentication. Unfortunately, the LiveShell does not support web authentication.

“Authentication Error: Reset Settings and Re-register. Connected to /ESSID/”

–> Initialize your LiveShell and re-register.

“Sever Error: A Problem has Occurred with Dashboard Server. Connected to /ESSID/”

–> Make sure you are not using a network that requires web authentication during use.
–> Unfortunately, your LiveShell cannot connect to a network that requires web authentication.
–> Make sure the ESSID in the message is the access point you want to connect to.
–> If the network does not require web authentication, wait a while, then reattempt connection.
–> If this error appears repeatedly, please contact us at support@cerevo.com.

“Unexpected Error: Please Contact support@cerevo.com. Connected to /ESSID/”

–> Make sure the ESSID in the message is the access point you want to connect to.
–> Wait a while, then reattempt connection.
–> If this error appears repeatedly, please contact us at support@cerevo.com and include when the error appeared (e.g., when reattempting connection after the xxx error appeared”).

“Program Error: Program “/CHANNEL/” (id:xxxx) Does Not Exist. Select a program from http://shell.cerevo.com/dashboard”

–> Set the correct program from the Dashboard settings.
–> See Ustream Program Settings for details on how to set programs.

“Log-In Error: Set a Ustream Account at http://shell.cerevo.com/dashboard”

–> Set a Ustream account in the Dashboard.

“Log-In Failed: Ustream Did Not Respond. Review Network Settings and Try Again Later”

–> Wait a while, then reattempt connection.

“Stream Error: Stream Server Not Responding. Review Network Settings and Try Again Later”

–> Wait a while, then reattempt connection.

Nothing happens during network setup with audio download

Check if the audio is coming out of the PC, Mac or Smartphone which you used for network setup.
Check if the audio cable is firmly connected to both devices.
Audio or video cannot be played on your PC, Mac or Smartphone during network setup.
Remove any ethernet LAN cable connected to your LiveShell.
Note: Make sure all audio is stopped and try to download the network setup with Play with volume adjustment.

Unstable Operation. Sudden Shutdowns

This happens when your LiveShell is connected through a 5-V/500-mA USB hub, AC adapter, or computer USB port.
Check for low battery power or if the LiveShell AC adapter is not being used.
Use the LiveShell AC adapter and restart your LiveShell.

No broadcasting through a regular AV-IN cable from a camcorder.

Make sure that you use the AV-IN cable that came with your LiveShell. Camcorder AV-IN cables made by Sony, Panasonic, and other companies have different pin assignment and will not work with your LiveShell.
The pin assignment for the LiveShell AV-IN pins is an Apple-type assignment.

Don’t work on specific network

Please check with the network administrator about communication availability with the following ports on the server. (Port forwarding setting isn’t needed)