LiveShell X should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell X completes the following steps.

1. Turns on back light
2. Displays Cerevo logo.
3. Displays LiveShell X logo
4. Checks network access

There may be cases where LiveShell X hangs when displaying the Cerevo or LiveShell X logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• At which point the LiveShell X hangs.
• That you have already tried a force shutdown but the problem was not resolved.

LiveShell X should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell X completes the following steps.

1. Turns on back light
2. Displays Cerevo logo.
3. Displays LiveShell X logo
4. Checks network access

There may be cases where LiveShell X hangs when displaying the Cerevo or LiveShell X logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• At which point the LiveShell X hangs.
• That you have already tried a force shutdown but the problem was not resolved.

LiveShell X should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell X completes the following steps.

1. Turns on back light
2. Displays Cerevo logo.
3. Displays LiveShell X logo
4. Checks network access

There may be cases where LiveShell X hangs when displaying the Cerevo or LiveShell X logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• At which point the LiveShell X hangs.
• That you have already tried a force shutdown but the problem was not resolved.

Normally you are able to add a nework settings by following the steps at this link.

However there could be cases where adding a network is not successful.

The Play button is shown on the setup page but nothing happens after clicking it.

Please check the following points if a similar problem happens.

<Point 1 >
Please check if the PC or smartphone audio out and LiveShell X LINE-IN are connected securely using the included setup cable.

Setup information is sent via sound from the PC or smartphone to LiveShell X and can fail if there is not a secure connection.

<Point 2>
Please check if the PC or smartphone is set to max volume

Setup information is sent via sound from the PC or smartphone to LiveShell X and setup may fail if the PC or smartphone volume level is too low or muted. We recommend that the PC or smartphone is set to max volume before pressing the play button on the setup page.

<Point 3>
Please check the PC or smartphone is not playing any other audio

LiveShell X cannot receive the correct setup information if the PC or smartphone is playing any other audio as setup information is sent as sound.

Local mode can be used to broadcast to a closed local network following the steps written on this page.

If setup is not successful please check the below guide.

The Play button is shown on the setup page but nothing happens after clicking it.

<Point 1 >
Please check if the PC or smartphone audio out and LiveShell X LINE-IN are connected securely using the included setup cable.

Setup information is sent via sound from the PC or smartphone to LiveShell X and can fail if there is not a secure connection.

<Point 2>
Please check if the PC or smartphone is set to max volume

Setup information is sent via sound from the PC or smartphone to LiveShell X and setup may fail if the PC or smartphone volume level is too low or muted. We recommend that the PC or smartphone is set to max volume before pressing the play button on the setup page.

<Point 3>
Please check the PC or smartphone is not playing any other audio

LiveShell X cannot receive the correct setup information if the PC or smartphone is playing any other audio as setup information is sent as sound.

Since 3rd September 2015  Ustream has required you to create a channel on your Ustream account to broadcast.

If you do not create a channel, the message “Username or password is incorrect” will be shown on Dashboard even if entering correct Ustream account information.

Please create a channel on Ustream to solve this problem. For more information about creating a channel, see this link.

LiveShell X will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell X fails to connect via Wi-Fi and the error message “Wi-Fi error” appears on the device screen.

Please check the following guide if “Wi-Fi error” is shown.

Point 1

Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell X firmware version
*Firmware update

Point 2

Please check the SSID and password are correct

“Wi-Fi error” will occur when the wrong SSID or password is entered.

Point 3

Please wait a few minutes and try connecting again

If LiveShell X sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• “Wi-Fi error” is displayed on the LCD.
• You have already checked the points above.
• When the problem first happened and any other solutions you have tried.
  (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “Wi-Fi error” is displayed.

LiveShell X will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell X fails to connect and the error message “DHCP error” appears on the device screen.

Please check the following guide if “DHCP error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell X firmware version
*Firmware update

<Point 2>
Please check the SSID and password are correct

“DHCP error” will occur when the wrong SSID or password is entered.

<Point 3>
Please wait a few minutes and try connecting again

If LiveShell X sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• “DHCP error” is displayed on the LCD.
• You have already checked the points above.
• When the problem first happened and any other solutions you have tried.
  (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “DHCP error” is displayed.

LiveShell X will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell X fails to connect and the error message “DNS error” appears on the device screen.

Please check the following guide if “DNS error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell X firmware version
*Firmware update

<Point 2>
Please wait a few minutes and try connecting again

If LiveShell X sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

<Point 3>
Please check if your network environment meets the requirements for LiveShell X.

“DNS error” may be caused by network environment issues. For more information on the requirements see this link.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• “DNS error” is displayed on the LCD.
• You have already checked the points above.
• When the problem first happened and any other solutions you have tried.
  (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “DNS error” is displayed.

LiveShell X will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell X fails to connect and the error message “TCP/IP error” appears on the device screen.

Please check the following guide if “TCP/IP error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell X firmware version
*Firmware update

<Point 2>
Please wait a few minutes and try connecting again

If LiveShell X sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

<Point 3>
Please check if your network environment meets the requirements for LiveShell X.

“TCP/IP error” may be caused by network environment issues. For more information on the requirements see this link.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• “TCP/IP error” is displayed on the LCD.
• You have already checked the points above.
• When the problem first happened and any other solutions you have tried.
  (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “TCP/IP error” is displayed.