LiveShell PRO has HDMI, composite video and line inputs. Inputs such as SDI and VGA are not supported.
If you want to broadcast video and audio output via SDI or VGA an SDI>HDMI or VGA>HDMI coverter is required.
Cerevo does not recommended specific converters and cannot guarantee operation when using a converter. If LiveShell PRO is damaged by a converter the warranty may be void.
Please check the following guide if you encounter any video problems.
<Point 1>
Make sure you have the latest firmware.
If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.
*How to check the current LiveShell PRO firmware version
*Firmware update
<Point 2>
Please try to reinsert the input cable and reboot LiveShell PRO, then check if the problem is resolved.
<Point 3>
Make sure that your video output device (e.g camera, PC, etc.) and cable are not defective.
<Point 4>
Make sure that any HDMI splitter or converter used is not causing the issue.
Using HDMI splitters and converters may cause video issues.
<Point 5>
Make sure that your video input device is set to a supported resolution.
LiveShell PRO supports the below resolutions and frame rates. Any resolutions and frame rates not listed may cause video problems.
[Supported HDMI resolutions and frame rates]
<Point 6>
If possible, try broadcasting to another service and see if the same problem occurs.
If there are no problems when using the other service, the problem may be caused by original broadcasting service you are using. In that case please contact the support team for the broadcasting service you are using.
Please contact our support team (support-global@cerevo.com) and include the following information.
LiveShell PRO can broadcast video at up to 720p resolution.
Select “2000kbps – 720p” in “Network” when you use preset mode. When you use custom mode, check “Vertical resolution” is set to “720px”.
*Please note that video resolution is not fixed and could change when network connection speed is low.
LiveShell PRO should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.
During startup LiveShell PRO completes the following steps.
There may be cases where LiveShell PRO hangs when displaying the Cerevo or LiveShell PRO logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.
Please contact our support team (support-global@cerevo.com) and include the following information.
LiveShell PRO should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.
During startup LiveShell PRO completes the following steps.
There may be cases where LiveShell PRO hangs when displaying the Cerevo or LiveShell PRO logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.
Please contact our support team (support-global@cerevo.com) and include the following information.
Normally you are able to add a nework settings by following the steps at this link.
However there could be a case that adding network does not succeed.
The Play button is shown on the setup page but nothing happens after clicking it.
Please check the following things if a similar problem happen.
<Point 1 >
Please check if the PC or smartphone audio out and LiveShell PRO MIC-IN are connected securely using the included setup cable.
Setup information is sent via sound from the PC or smartphone to LiveShell PRO and can fail if there is not a secure connection.
<Point 2>
Please check if the PC or smartphone is set to max volume
Setup information is sent via sound from the PC or smartphone to LiveShell PRO and setup may fail if the PC or smartphone volume level is too low or muted. We recommend that the PC or smartphone is set to max volume before pressing the play button on the setup page.
<Point 3>
Please check the PC or smartphone is not playing any other audio
LiveShell PRO cannot receive the correct setup information if the PC or smartphone is playing any other audio as setup information is sent as sound.
Please contact our support team (support-global@cerevo.com) and include the following information.
Please check with the network administrator about communication availability of the following ports.
*Port forwarding is not required.
LiveShell PRO works normally if it set up in NAT. (Providing that the firewall does not block the connection to the below ports.)
LiveShell series devices are managed via device IDs on Dashboard.
Currently device IDs can not be deleted by end users.
If you have LiveShell devices IDs that you want to remove, please inform our support team (support-global@cerevo.com) of your registered Dashboard email address and the unused device IDs you want to delete so they can be removed.
Typically LiveShell PRO is used in an environment that has an internet connection.
But you can also broadcast video and audio using local mode to a closed local network.
LiveShell PRO needs internet connection to communicate with the Dashboard server for remote control. In local mode LiveShell PRO will not communicate with any outside networks and as a result of that, Dashboard is unavailable in local mode.
Please see this link for setting up local mode.
Since 3rd September 2015 Ustream has required you to create a channel on your Ustream account to broadcast.
If you do not create a channel, the message “Username or password is incorrect” will be shown on Dashboard even if entering correct Ustream account information.
Please create a channel on Ustream to solve this problem. For more information about creating a channel, see this link.
