LiveShell PRO can broadcast video at up to 720p resolution.

Select “2000kbps – 720p” in “Network” when you use preset mode. When you use custom mode, check “Vertical resolution” is set to “720px”.

*Please note that video resolution is not fixed and could change when network connection speed is low.

LiveShell PRO should automatically broadcast inputted video/sound after clicking [Start Live].

Please note some broadcasting services are unable to broadcast to the preview window in Dashboard. Please manully check your live stream to confirm broadcasting.

Please check the following guide if sound is not played.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell PRO firmware version
*Firmware update

<Point 2>
Make sure that the sound output device is not muted or at low volume.

<Point 3>
Make sure that “Mute” is not checked on Dashboard.

<Point 4>
Make sure that volume is not set too low on Dashboard.

<Point 5>
Make sure that your sound output device (e.g camera, PC, etc.) and cable are not defective.

<Point 6>
Please try to reinsert the input cable and reboot LiveShell PRO, then check if the problem is resolved.

<Point 7>
If possible, try broadcasting to another service and see if the same problem occurs.

If there are no problems when using the other service, the problem may be caused by original broadcasting service you are using. In that case please contact the support team for the broadcasting service you are using.

There may be situations where sound is not broadcast or interference occurs on broadcasted sound.

Please check the following guide if you have any sound issues.

<Point 1>
Make sure you have the latest firmware

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell PRO firmware version
*Firmware update

<Point 2>
Please try to reinsert the input cable and reboot LiveShell PRO, then check if the problem is resolved.

<Point 3>
Make sure that the input sound volume and Dashboard settings are not too high

Interference can occurs if the input and broadcasting sound volume are too high.
You can change volume settings on Dashboard so please try lower settings.

<Point 4>
Make sure that your sound output device (e.g camera, PC, etc.)  and cable are not defective

<Point 5>
If possible, try broadcasting to another service and see if the same problem occurs

If there are no problems when using the other service, the problem may be caused by original broadcasting service you are using. In that case please contact the support team for the broadcasting service you are using.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• If possible please send video or URL to see your live stream to clarify what kind of noise occurs.
• You have already checked the points above.
• Which broadcasting service you are using (e.g. Ustream, YouTube Live, Twitch, etc.)
• When the problem first happened and any other solutions you have tried.

There may be situations where LiveShell PRO will lock up and you can not operate via the unit buttons.
Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• Any actions you did immediately before your LiveShell PRO locked up.
• That you have already tried a force shutdown but the problem was not resolved.

In cases where the broadcasted repeatedly becomes clear and blurry in short intervals, this problem may be resolved by changing the “Key frame Insertion time” value on Dashboard. If you have no special broadcasting requirements, Cerevo recommends a setting of double the broadcasted frame rate.

How to change “Key frame Insertion time”

1.Access Dashboard and log in your Dashboard account.
2.Click [CUSTOM].

3. Change “Key frame Insertion time”.

If you encounter a problem not listed in the online manual, please contact our support team (support-global@cerevo.com) and include the following information.

• What kind of problem has occurred. If possible, please send videos, photos or URL for your livestreaming site to clarify the problem.

• The current firmware version you are using (for more information on how to check the current firmware version see this link)

• Is the LiveShell PRO connected to wired LAN or wireless LAN. If wireless LAN, which device or router are you connected to.

• If you are using any HDMI splitters or converters

• Which broadcasting service you are using (Ustream, YouTube Live, etc.)

• When the problem first happened and any other solutions you have tried.