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LiveShell PRO

Using mobile Wi-Fi routers

Mobile Wi-Fi routers that support Wi-Fi connections can connect with LiveShell PRO.

LiveShell PRO originally did not support 5GHz Wi-Fi (IEEE 802.11 a/n/ac).

If you want to connect to a 5GHz Wi-Fi mobile router, it is required you update the firmware to Rev.3769 or later and to use the Official 5GHz/2.4GHz USB Wi-Fi adapter.

Mobile Wi-Fi routers are generally more unstable and connect at lower speeds than normal wired or wireless routers, Cerevo recommends using normal wired or wireless routers for high quality livestreaming.

Local mode setup issues

Local mode can be used to broadcast to a closed local network following the steps written on this page.

If setup is not successful please check the below guide.

The Play button is shown on the setup page but nothing happens after clicking it.
a

<Point 1 >
Please check if the PC or smartphone audio out and LiveShell PRO MIC-IN are connected securely using the included setup cable.

Setup information is sent via sound from the PC or smartphone to LiveShell PRO and can fail if there is not a secure connection.
b

<Point 2>
Please check if the PC or smartphone is set to max volume

Setup information is sent via sound from the PC or smartphone to LiveShell PRO and setup may fail if the PC or smartphone volume level is too low or muted. We recommend that the PC or smartphone is set to max volume before pressing the play button on the setup page.

<Point 3>
Please check the PC or smartphone is not playing any other audio

LiveShell PRO cannot receive the correct setup information if the PC or smartphone is playing any other audio as setup information is sent as sound.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • That you have already checked the points above.
  • The current firmware version of your LiveShell PRO
  • Which brower (Internet Explorer, Google Chrome, Firefox etc.) and version you are using.

How to name devices to individually identify each device

It is possible to register multiple LiveShell series devices to a single Dashboard account and those devices are managed via unique device IDs (to check device ID see this link).

As each device ID is a long string of numbers and letters, naming each device makes it easier to individually identify them.

  1. Access Dashboard and select a target device.
    a
  2. Click [Settings]
    b
  3. Click [Device name setting]
    c
  4. Enter a name and click [Save]
    d

Device button operations do not work

There may be situations where LiveShell PRO will lock up and you can not operate via the unit buttons.
Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • Any actions you did immediately before your LiveShell PRO locked up.
  • That you have already tried a force shutdown but the problem was not resolved.

Broadcasted video repeatedly becomes clear and blurry in short intervals

In cases where the broadcasted repeatedly becomes clear and blurry in short intervals, this problem may be resolved by changing the “Key frame Insertion time” value on Dashboard. If you have no special broadcasting requirements, Cerevo recommends a setting of double the broadcasted frame rate.

How to change “Key frame Insertion time”

1.Access Dashboard and log in your Dashboard account.
2.Click [CUSTOM].
custom

3. Change “Key frame Insertion time”.
sample

If you encounter a problem not listed in the manual

If you encounter a problem not listed in the online manual, please contact our support team (support-global@cerevo.com) and include the following information.

  • What kind of problem has occurred. If possible, please send videos, photos or URL for your livestreaming site to clarify the problem.

  • The current firmware version you are using (for more information on how to check the current firmware version see this link)

  • Is the LiveShell PRO connected to wired LAN or wireless LAN. If wireless LAN, which device or router are you connected to.

  • If you are using any HDMI splitters or converters

  • Which broadcasting service you are using (Ustream, YouTube Live, etc.)

  • When the problem first happened and any other solutions you have tried.

The error message “Wi-Fi error” is displayed on the LCD

LiveShell PRO will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell PRO fails to connect via Wi-Fi and the error message “Wi-Fi error” appears on the device screen.

Please check the following guide if “Wi-Fi error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell PRO firmware version
*Firmware update

<Point 2>
If you want to connect to 5GHz Wi-Fi network, please check you have firmware version Rev.3769 or later and you are using the Official 5GHz/2.4GHz USB Wi-Fi adapter

LiveShell PRO originally did not support 5GHz Wi-Fi (IEEE 802.11 a/n/ac). It is required you update the firmware to Rev.3769 or later and use the Official 5GHz/2.4GHz USB Wi-Fi adapter.

<Point 3>
Please check the SSID and password are correct

“Wi-Fi error” will occur when the wrong SSID or password is entered.

<Point 4>
Please wait a few minutes and try connecting again

If LiveShell PRO sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • “Wi-Fi error” is displayed on the LCD.
  • You have already checked the points above.
  • When the problem first happened and any other solutions you have tried.
    (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “Wi-Fi error” is displayed.

The error message “DHCP error” is displayed on the LCD

LiveShell PRO will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell PRO fails to connect and the error message “DHCP error” appears on the device screen.

Please check the following guide if “DHCP error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell PRO firmware version
*Firmware update

<Point 2>
Please check the SSID and password are correct

“DHCP error” will occur when the wrong SSID or password is entered.

<Point 3>
Please wait a few minutes and try connecting again

If LiveShell PRO sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • “DHCP error” is displayed on the LCD.
  • You have already checked the points above.
  • When the problem first happened and any other solutions you have tried.
    (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “DHCP error” is displayed.

The error message “DNS error” is displayed on the LCD

LiveShell PRO will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell PRO fails to connect and the error message “DNS error” appears on the device screen.

Please check the following guide if “DNS error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell PRO firmware version
*Firmware update

<Point 2>
Please wait a few minutes and try connecting again

If LiveShell PRO sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

<Point 3>
Please check if your network environment meets the requirements for LiveShell PRO.

“DNS error” may be caused by network environment issues. For more information on the requirements see this link.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • “DNS error” is displayed on the LCD.
  • You have already checked the points above.
  • When the problem first happened and any other solutions you have tried.
    (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “DNS error” is displayed.