6. FAQ

Broadcasting to Ustream with RTMP URL and stream name (stream key)

LiveShell PRO officially supports Ustream and LiveShell PRO users can select “Ustream” from the “Broadcasting Service” menu.
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It is also possible to broadcast to Ustream by specifying the RTMP URL.

Please follow the below instructions to setup via this method.

1.Get RTMP URL and Stream name (stream key)

1-1.Access Ustream and log in your Ustream account.
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1-2. Click [Channel settings]
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1-3. Click the channel want to broadcast.
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1-4. Click [Broadcast settings] and [View]
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1-5. Note or copy the RTMP URL and Stream Key.
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2.Dashboard Settings

2-1. Access Dashboard and login to your Dashboard account.

2-2. Click [Settings] on the top right of Dashboard.
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2-3. Select [Other broadcasting services (specify RTMP URL)] from the pulldown list of Broadcasting Services.
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2-4. Enter the RTMP server information from Ustream as follows –
RTMP URL>Broadcasting RTMP URL
Stream Key>Stream
Leave [Browsing RTMP URL] blank
2-5. Click the [Save and set as default] button. Then click [x] to close the set up window.
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3.Start broadcasting

Click [START LIVE] on Dashboard.
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About live streaming delays

A delay from several seconds to a few minutes can occur between the LiveShell PRO video input and preview display Dashboard or live video stream.

This delay is caused by RTMP server processing, network routing between LiveShell PRO and the RTMP server and the physical location of each server in the route. The delay is unavoidable and cannot be made shorter by changing settings on LiveShell PRO or Dashboard.

Purchasing LiveShell PRO accessories

If you need to purchase or want to replace lost LiveShell PRO accessories (HDMI cable, setup cable, AC adapter, battery or Wi-Fi dongle) they are sold at the Official Cerevo Store.

Worldwide shipping is available and shipping costs will be displayed during checkout.

Enable/Disable auto broadcasting when online

It is possible to change which action LiveShell PRO takes when first online.

If LiveShell PRO is online

1.Make sure the home screen is displayed on the device. The home screen has a power icon and a spanner icon.
photo_2016-07-07_12-42-21

2. Press the upper right button and go to “Broadcasting”.
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q

3.Select “After online” and press the upper right button.
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4. Select Auto Broadcast/Stay Stopped/Auto Pause
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e
d

If LiveShell PRO is offline

1. Make sure the home screen is displayed on the device. The home screen has a power icon and a spanner icon.
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2.Press the upper right button, then go to “Configuration”.
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a

3. Select “Broadcasting” and press the upper right button.
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4.Select “After online” and press the upper right button.
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5. Select Auto Broadcast/Stay Stopped/Auto Pause
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e
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Cable specifications for AV-OUT

An RCA cable (Male to Male/3.5mm 4 pole plug ) must be used to enable the LiveShell PRO AV-OUT.
Pin assignment from the head is L/R/GND/VIDEO.
*Cerevo does not sell AV-OUT cables, please check with your AV cable supplier.

a

 

LiveShell PRO does not power on

LiveShell PRO should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell PRO completes the following steps.

  1. Turns on back light
  2. Displays Cerevo logo.
  3. Displays LiveShell PRO logo
  4. Checks network access

sample

There may be cases where LiveShell PRO hangs when displaying the Cerevo or LiveShell PRO logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • At which point the LiveShell PRO hangs.
  • That you have already tried a force shutdown but the problem was not resolved.

Back light turns on but nothing is displayed on LCD

LiveShell PRO should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell PRO completes the following steps.

  1. Turns on back light
  2. Displays Cerevo logo.
  3. Displays LiveShell PRO logo
  4. Checks network access

sample

There may be cases where LiveShell PRO hangs when displaying the Cerevo or LiveShell PRO logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • At which point the LiveShell PRO hangs.
  • That you have already tried a force shutdown but the problem was not resolved.