LiveShell PRO will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell PRO fails to connect via Wi-Fi and the error message “Wi-Fi error” appears on the device screen.

Please check the following guide if “Wi-Fi error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell PRO firmware version
*Firmware update

<Point 2>
If you want to connect to 5GHz Wi-Fi network, please check you have firmware version Rev.3769 or later and you are using the Official 5GHz/2.4GHz USB Wi-Fi adapter

LiveShell PRO originally did not support 5GHz Wi-Fi (IEEE 802.11 a/n/ac). It is required you update the firmware to Rev.3769 or later and use the Official 5GHz/2.4GHz USB Wi-Fi adapter.

<Point 3>
Please check the SSID and password are correct

“Wi-Fi error” will occur when the wrong SSID or password is entered.

<Point 4>
Please wait a few minutes and try connecting again

If LiveShell PRO sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• “Wi-Fi error” is displayed on the LCD.
• You have already checked the points above.
• When the problem first happened and any other solutions you have tried.
  (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “Wi-Fi error” is displayed.

LiveShell PRO will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell PRO fails to connect and the error message “DHCP error” appears on the device screen.

Please check the following guide if “DHCP error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell PRO firmware version
*Firmware update

<Point 2>
Please check the SSID and password are correct

“DHCP error” will occur when the wrong SSID or password is entered.

<Point 3>
Please wait a few minutes and try connecting again

If LiveShell PRO sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• “DHCP error” is displayed on the LCD.
• You have already checked the points above.
• When the problem first happened and any other solutions you have tried.
  (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “DHCP error” is displayed.

LiveShell PRO has both HDMI and Composite video/Line inputs. Any device that has HDMI output* or composite video out/line out can be connected to LiveShell PRO.

LiveShell PRO officially supports the following resolutions and frame rates. If the output device connected to LiveShell PRO does not output one of the below resolutions and frame rates, LiveShell PRO may not work correctly.

*LiveShell PRO does not support HDCP connections.

Supported HDMI resolutions and frame rates

• 1080p30*
• 1080p25*
• 1080p24*
• 1080i60 (59.94)
• 1080i50
• 1080i30
• 1080i25
• 720p60 (59.94)
• 720p50
• 480p60 (16:9)
• 480p60 (4:3)
• 640×480
• 576p50 (16:9)
• 576p50 (4:3)
• 480i30 (16:9)
• 480i30 (4:3)
• 576i25 (4:3)
• 576i25 (16:9)*The LiveShell PRO EDID has no 1080p information, however 1080p30, 1080p25 and 1080p24 may work as input resolutions.

LiveShell PRO has HDMI, composite video and line inputs. Inputs such as SDI and VGA are not supported.

If you want to broadcast video and audio output via SDI or VGA an SDI>HDMI or VGA>HDMI coverter is required.

Cerevo does not recommended specific converters and cannot guarantee operation when using a converter. If LiveShell PRO is damaged by a converter the warranty may be void.

LiveShell PRO should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell PRO completes the following steps.

1. Turns on back light
2. Displays Cerevo logo.
3. Displays LiveShell PRO logo
4. Checks network access

There may be cases where LiveShell PRO hangs when displaying the Cerevo or LiveShell PRO logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• At which point the LiveShell PRO hangs.
• That you have already tried a force shutdown but the problem was not resolved.

LiveShell PRO should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell PRO completes the following steps.

1. Turns on back light
2. Displays Cerevo logo.
3. Displays LiveShell PRO logo
4. Checks network access

There may be cases where LiveShell PRO hangs when displaying the Cerevo or LiveShell PRO logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• At which point the LiveShell PRO hangs.
• That you have already tried a force shutdown but the problem was not resolved.

Normally you are able to add a nework settings by following the steps at this link.

However there could be a case that adding network does not succeed.

The Play button is shown on the setup page but nothing happens after clicking it.

Please check the following things if a similar problem happen.

<Point 1 >
Please check if the PC or smartphone audio out and LiveShell PRO MIC-IN are connected securely using the included setup cable.

Setup information is sent via sound from the PC or smartphone to LiveShell PRO and can fail if there is not a secure connection.

<Point 2>
Please check if the PC or smartphone is set to max volume

Setup information is sent via sound from the PC or smartphone to LiveShell PRO and setup may fail if the PC or smartphone volume level is too low or muted. We recommend that the PC or smartphone is set to max volume before pressing the play button on the setup page.

<Point 3>
Please check the PC or smartphone is not playing any other audio

LiveShell PRO cannot receive the correct setup information if the PC or smartphone is playing any other audio as setup information is sent as sound.

LiveShell series devices are managed via device IDs on Dashboard.

Currently device IDs can not be deleted by end users.

If you have LiveShell devices IDs that you want to remove, please inform our support team (support-global@cerevo.com) of your registered Dashboard email address and the unused device IDs you want to delete so they can be removed.

Since 3rd September 2015  Ustream has required you to create a channel on your Ustream account to broadcast.

If you do not create a channel, the message “Username or password is incorrect” will be shown on Dashboard even if entering correct Ustream account information.

Please create a channel on Ustream to solve this problem. For more information about creating a channel, see this link.