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6. FAQ

6. Firmware Update

How to update using device buttons

  1. Make sure you are offline.
  2. Connect the AC adapter to the LiveShell PRO.
  3. Start live streaming so the device LCD changes to “Online”.
  4. Press the top left device button and select “Power-Off.”
  5. If a newer firmware has been released, your LiveShell PRO will automatically update the firmware.
    Note: Do not unplug the AC adapter or remove the batteries while the firmware is being updated.

How to update using Dashboard

    1. Connect the AC adapter to the LiveShell PRO.
    2. Open Dashboard.
    3. If there is a new firmware update,  an update notice will be displayed.

  1. Click “Update now.”

  1. Read the update warnings and click “Update.”

  1. Your LiveShell will begin to automatically update the firmware and will reboot.
    Note: Do not unplug the AC adapter or remove the batteries while the firmware is being updated.
  2. The status after rebooting is set by “After Online” settings. (The default is ” Auto Broadcast “)

Release Notes

Firmware Rev.3871(2017.09.01)

Main Improvements

  • Fixed the problem that the AXIS IP camera compatibility function did not work.
  • Fixed the problem that left and right channels of MIC-IN were reversed.
  • Fixed the problem that LiveShell PRO could not receive RTMP Acknowledgment Message and streaming distribution, for example to Wowza Streaming Engine, stops.
Firmware Rev.3841(2016.12.02)

Main Improvements

  • Fixed issue where the alert message,”Please use a keyframe frequency of four seconds or less”, is shown in the YouTube Live control room even if required frequency is already set.
  • Fixed the problem that LiveShell PRO hangs while stopping live stream when the device displays “Synchronizing Dashboard” or error messages.
  • Fixed the problem that LiveShell PRO does not accept commands to restart or to go offline when stopping live streaming while the device displays “Synchronizing Dashboard”.
  • Icons now immediately disappear when LiveShell PRO goes offline.
  • Added support for vertical crop 9:16 aspect ratio.
Firmware Rev.3832(2016.10.28)

Main Improvements

  • Fixed the problem that a higher value than set is displayed as frame rate in RTSP mode.
  • Fixed the problem that a false Wi-Fi profile “Wi-Fi#10” appears when deleting a registered Wi-Fi profile.
  • Fixed the problem that “DNS error” occurs when LiveShell PRO is offline in RTSP mode then immediately restarts live streaming.
  • Fixed the problem that in local mode an unexpected number is displayed.
  • Changed the wording of error message “unknown error”.
  • Fixed the problem that LiveShell PRO does not connect to Dashboard when name resolution fails.
Firmware Rev.3814(2016.06.10)

Main Improvements

  • Fixed the problem that an error occurs when using USB modem.
  • Added support for Huawei E3131s-2 USB modem (additional device-ID support).
  • Added support for Huawei E3251s-2 USB modem.
  • Changed default settings for live streaming.
  • Changed processes that LiveShell PRO executes when using USB modem.
Firmware Rev.3779(2016.03.17)

Main Improvements

  • Fixed the problem that in RTSP mode LiveShell PRO cannot broadcast normally
Firmware Rev.3774(2016.02.25)

Main Improvements

  • Fixes the problem that LiveShell PRO cannot connect to some 5GHz Wi-Fi AP.
Firmware Rev.3769(2016.01.27)

Main Improvements

  • Fixed the problem in RTSP mode that audio settings do not update until livestreamimg stops.
  • Added support for 4G LTE/USB adapter (LG L-3D, Huawei E3131s-2).
  • Added support for Wi-Fi/USB adapter (CDP-WF02A with 2.4GHz and 5GHz support).
Firmware Rev.3737 (2015.11.18)
Main Improvements
  • Added properties(audioonly, videoonly, avcprofile, avclevel and aacoat) to onMetaData Object of RTMP live streaming.
  • Added a menu to show Wi-Fi MAC address.
  • Added changes to make timestamps, including AVC/AAC sequence headers, always increase.
Firmware Rev.3663 (2015.5.15)
Main Improvements
  • Fixed the problem that the following menu Broadcasting becomes English even if the language set to Japanese.
Firmware Rev.3662 (2015.2.5)
Main Improvements
  • Fixed the problem that can not connect some kind of WiFi AP.
Firmware Rev.3660 (2015.1.6)
Main Improvements
  • Fixed the problem that can not find some kind of SSID.
Firmware Rev.3637 (2014.10.10)
Main Improvements
  • Fixed the problem that can not connect some WiFi AP.
Firmware Rev.3636 (2014.10.9)
Main Improvements
  • Fixed the problem that the frame rate does not increase thereafter if FPS is set 0 when it is set to a variable frame rate.
Firmware Rev.3624 (2014.5.15)
Main Improvements
  • Fixed the problem that video biterate was kept low continuously in the local mode.
  • Fixed the problem that the fine shift occurs to the time stamp on the RTMP delivery time.
  • Modified to perform automatically restart the abend
Firmware Rev.3592 (2014.2.25)
Main Improvements
  • Fixed an issue in which can fail to recognize the HDMI input when it was turned on the power.
Firmware Rev.3518 (2013.8.20)
Main Improvements
  • Improved the problem that the key input of the LiveShell PRO becomes ineffective.
Firmware Rev.3514 (2013.7.18)
Main Improvements
  • Changed Dashboard API access to HTTPS for security issues.
  • Fixed a problem where the device could not detect a disconnect cable when used with a fixed IP and Ethernet (not WiFi).
  • Fixed a problem where the device could not broadcast the initial time when it had been changed from the RTSP server mode to the RTMP mode.
Firmware Rev.3495 (2013.4.8)
Main Improvements
  • Support RTSP server function.(Support act as Wirecast IP camera source for AXIS M1104)
  • Fixed a problem where the wrong color  was entered for YUV and RGB.
Firmware Rev.3484 (2013.3.13)
Main Improvements
  • Fix the problem stating that the Audio display adjustment is broken.
Firmware Rev.3483 (2013.3.8)
Main Improvements
  • Supported RTMP authentication of LimeLight and Akamai.
  • Fixed a problem that reconnected when LiveShell was on high load.
Firmware Rev.3480 (2013.1.23)
Main Improvements
  • Fixed a problem where the device repeatedly disconnected and reconnected every 16.777 second in other RTMP service.
  • Fixed a problem where there was a a delay in reconnecting.
  • Support LimeLight RTMP Authentication.
  • Fixed a problem where the status does not allow a custom mode even if mono / statements of the audio from the Dashboard are set to custom, and the setting reverts when it goes offiline.
  • Support monitor output in paused.
Firmware Rev.3457 (2012.12.6)
Main Improvements
  • Fixed a problem where the aspect of AV-IN can not be changed if manual crop setting in HDMI is set.
  • Fixed a problem where the last image is kept to output in monitor output when you stop livestreaming.
  • Support change mode of monitor output NTSC or PAL.
  • Improve the stability of the wireless LAN connection

7. Reset / Initialize

Reset

Note: The LiveShell PRO should only be reset when it is not in the normal operating mode.

  1. Press and hold the power upper left side and the lower right buttons at the same time for 20 seconds.
  2. The LiveShell PRO is now turned off.

Initialize (Factory Reset)

  1. Once the display states that the LiveShell is offline, press the button at the top right.
  2. Select “Initialize” by pressing the lower left button.  Press the top right button and display initializing screen.
  3. Select “Yes” by pressing the lower right button and go to initialize by pressing the top left button.

Note: The firmware version is intact even after initialization.

6-3. FAQ

Specification of breakout cable

The end is 3.5mm 4pole mini plug. It is L, R, GND, Video from the head.
At the other end are male red, white and yellow RCA connectors.
The signal is NTSC.

Bandwidth requirement of LiveShell PRO

If the network upload speed is around 300kbps broadcasting at 3～5fps video with low quality sound will be possible. For high quality live streaming an average upload speed of 2Mbps is required.

Network requirement of LiveShell PRO

Please check with the network administrator about communication availability with the following ports on the server.
* Port forwarding setting isn’t needed.

LiveShell PRO works normally if it set up in NAT. (Please note that the firewall does not block the connection to the below ports.)

The connection and broadcasting to ustream.tv and Niconico Live need capability to connect the port #1935 of arbitrary subdomain of ustream.tv and live.nicovideo.jp.
LiveShell PRO does not support the connection via proxy.
The network proxy setup required can be used for using Dashboard but it requires communication by Websocket or Flash.
  • Use LiveShell PRO:
    • common settings
      • s.cerevo.com, shell.cerevo.com
        • TCP: 80, 443
      • wss02-shell.cerevo.com
        • TCP: 999
    • Use Ustream:
      • ustream.tv, *.ustream.tv
        • TCP: 80, 1935
    • Use Niconico Live:
      • live.nicovideo.jp, *.live.nicovideo.jp
        • TCP: 80,443,1935
  • Use Dashboard (by web browser):
    • s.cerevo.com, shell.cerevo.com, wss02-shell.cerevo.com
      • TCP: 80, 443

Nothing happens during network setup with audio download

Check if the audio is coming out of the PC, Mac or Smartphone which you used for network setup.
Check if the audio cable is firmly connected to both devices.
Audio or video cannot be played on your PC, Mac or Smartphone during network setup.
Remove any ethernet LAN cable connected to your LiveShell.

After Wi-Fi setup, LiveShell PRO says “LIVE” but Dashboard main panel is not shown

→ Exit your web browser and access http://shell.cerevo.com/ again.

Echoing in the Audio

Make sure you do not have the Dashboard main panel and the Ustream broadcast screen open at the same time, or two screens of either of these.
Close one of the screens or turn the volume in one of them down to zero, and then check again. Make sure the same audio is not being input into the HDMI and AV IN or the HDMI and MIC IN.
Turn the volume to zero for either screen using the Volume tab in the Dashboard main panel.

Can’t broadcast video and audio but Ustream site says “LIVE”

Make sure your camcorder powered ON and don’t use auto power off function.
Do not use Ustream Broadcaster at same time.
If you use it, close it and stop all broadcast. Take 15min before restart.
Set other Ustream channel to your LiveShell and make sure you can broadcast without problem.

Livestream

LiveShell PRO supports only Original (http://original.livestream.com/guide/livetv) Livestream, not new Livestream. New Livestream does not provide a RTMP URL so LiveShell PRO cannot support it.

How to force shutdown LiveShell PRO

In the event of errors or other problems you can force shutdown LiveShell PRO with the following instructions.

  1. Press and hold the upper left side and the lower right buttons at the same time for 20 seconds.
    sample
  2. The LiveShell PRO is now turned off.

Using HDMI splitters

We recommend that you connect LiveShell PRO to a HDMI output device (camera, PC, etc.) using a single HDMI cable.

If you use a HDMI Splitter

Cerevo does not recommended specific splitters and cannot guarantee operation when using a splitter. If LiveShell PRO is damaged by a splitter the warranty may be void.

Using mobile Wi-Fi routers

Mobile Wi-Fi routers that support Wi-Fi connections can connect with LiveShell PRO.

LiveShell PRO originally did not support 5GHz Wi-Fi (IEEE 802.11 a/n/ac).

If you want to connect to a 5GHz Wi-Fi mobile router, it is required you update the firmware to Rev.3769 or later and to use the Official 5GHz/2.4GHz USB Wi-Fi adapter.

Mobile Wi-Fi routers are generally more unstable and connect at lower speeds than normal wired or wireless routers, Cerevo recommends using normal wired or wireless routers for high quality livestreaming.

Local mode setup issues

Local mode can be used to broadcast to a closed local network following the steps written on this page.

If setup is not successful please check the below guide.

The Play button is shown on the setup page but nothing happens after clicking it.
a

<Point 1 >
Please check if the PC or smartphone audio out and LiveShell PRO MIC-IN are connected securely using the included setup cable.

Setup information is sent via sound from the PC or smartphone to LiveShell PRO and can fail if there is not a secure connection.
b

<Point 2>
Please check if the PC or smartphone is set to max volume

Setup information is sent via sound from the PC or smartphone to LiveShell PRO and setup may fail if the PC or smartphone volume level is too low or muted. We recommend that the PC or smartphone is set to max volume before pressing the play button on the setup page.

<Point 3>
Please check the PC or smartphone is not playing any other audio

LiveShell PRO cannot receive the correct setup information if the PC or smartphone is playing any other audio as setup information is sent as sound.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • That you have already checked the points above.
  • The current firmware version of your LiveShell PRO
  • Which brower (Internet Explorer, Google Chrome, Firefox etc.) and version you are using.

How to name devices to individually identify each device

It is possible to register multiple LiveShell series devices to a single Dashboard account and those devices are managed via unique device IDs (to check device ID see this link).

As each device ID is a long string of numbers and letters, naming each device makes it easier to individually identify them.

  1. Access Dashboard and select a target device.
    a
  2. Click [Settings]
    b
  3. Click [Device name setting]
    c
  4. Enter a name and click [Save]
    d

8-1.FAQ

About setup/accessories

About settings

About live streaming

Other